Refund Policy

Coway (Thailand) Co.,Ltd.

All advance payments by the customer for this agreement, including any leasing operation fees (if applicable) and prepayments for Cowaycare goods and services (leasing), can be refunded provided that the order is canceled in writing by the customer before the installation of the goods. Upon receipt of such a request, Coway will process the refund as follows.

The refund period

payment method	refund channel	period (working days)
Cash / Cheque	Online Transfer	30 day
Cash / Cheque	Cheque	30 day
Debit / Credit Card	Debit / Credit Card	30 day

Refund Request Procedure

You can send the order number, payment details, and reason for cancellation to the email address Refundcowaymall@coway.co.th

Policy for Monthly Installment Payments via Automatic Recurring System

The Coway website, www.coway.co.th offers payment channels for products and services through the OPN Payment (Omise) online payment provider. This provider uses Token On File technology, which is PCI DSS certified and employs Symmetric Encryption to secure all personal data of credit card holders sent to the server, reducing the risk of credit card data theft.

For customers who purchase Coway products and services with monthly payments on www.coway.co.th Coway will automatically charge the registered credit card for the monthly fee (Recurring). The charge amount will be the same every month for the duration specified for each product and service selected by the customer. The process is as follows:

1. For Monthly Installments Without Previous Billing Arrears:

1.1

On the 3rd of each month, customers will receive SMS/Email/Line Notifications informing them of the monthly product and service charge details and advising them to ensure sufficient funds for the payment.

1.2

On the 5th of each month, the system will automatically charge the customer's credit or debit card (depending on the purchase type) for the current billing period only

1.2.1.

For successful payments, an email will be sent to the customer confirming the payment status along with a receipt.

1.2.2.

For unsuccessful payments, an email will be sent to notify the customer of the payment failure.

1.3

If the automatic payment on the 5th is unsuccessful, the system will retry daily until the payment for the billing period is successfully collected.

2. For Monthly Installments With Previous Billing Arrears:

2.1

On the 3rd of each month, customers will receive SMS/Email/Line Notifications informing them of the monthly product and service charge details, including any arrears from previous billing periods, and advising them to ensure sufficient funds for the payment.

2.2

On the 5th of each month, the system will automatically charge the customer's credit or debit card (depending on the purchase type) for one billing period at a time (including any late fees, if applicable) and will retry every 7 days from the last successful charge until all arrears are cleared

2.3

If the automatic payment on the 5th is unsuccessful, the system will retry daily until the payment for the billing period is successfully collected.

Example:

Order number CWM123456 has a current billing period and arrears for a
total of 3 billing periods:

On the 5th: 1 billing period successfully charged (remaining 2 billing periods)

On the 12th: Payment unsuccessful (remaining 2 billing periods)

On the 13th: Payment unsuccessful (remaining 2 billing periods)

On the 14th: Payment unsuccessful (remaining 2 billing periods)

On the 15th: 1 billing period successfully charged (remaining 1 billing period)

On the 22nd: 1 billing period successfully charged (no outstanding billing periods)

Note:
Payments made via bank transfer cannot be updated in real-time in the system. Advanced payments via bank transfer may result in duplicate charges by the automatic system. Customers who wish to make early payments or pay off outstanding billing periods can do so at www.coway.co.th/th/advance-pay
The system will update the payment within 5-10 minutes after the payment is completed.